Reservations

/{slug}/radmin/reservations — the reservation desk. Requests from the chat box on the guest page and the records you enter by hand collect here.

Visible in restaurant businesses, for the owner and the owner assistant.

The flow

pending → confirmed → seated
            ↘ rejected

You can filter the list by status.

• Confirm / reject — tells the guest where they stand.
• Seating — when they arrive you attach the reservation to a table. The system shows tables that are occupied at that time and flags conflicts, so you do not seat somebody at the wrong table.
• Delete — for mistaken records.

Manual reservations

Enter phone requests into the same list. If they are not all in one place, the conflict check is worthless.

Settings

The reservation settings on the page:

Contact method

The channels used to send reservation notifications to the guest. Tick one or more of Email, SMS, WhatsApp (sent manually from the business's own account) and Phone call. When more than one is selected, the guest chooses their preferred channel in the chat. At least one channel must remain ticked.

WhatsApp and Call buttons appear in the reservation list only next to guests who chose that channel.

Maximum party size

The upper limit a guest can pick in the chat box. Larger groups have to call you.

Table buffer (minutes)

The gap left between two reservations. A 90-minute sitting plus a 15-minute buffer gives time to clear the table and prevents back-to-back overlap.

Opening / closing hour

The time range offered to the guest.

Closed dates

You can close individual days from the calendar, or close a weekday (every Monday, say) for the whole year. Closed days are never shown to guests.

The guest side

The reservation box on the guest page asks step by step: party size → date → time → name → e-mail → phone → confirm. The guest can leave a free-text note (“by the window, please”).

No reservation box in QR mode

A guest scanning the table QR is already inside; they get the ordering screen, not a reservation form.

Common questions

Two reservations landed on the same table. A conflict warning appears when seating, but check the time range on manually entered records; if the buffer is too short, consecutive groups overlap.

A guest says “no space today” but we are empty. Check the closed-dates calendar and the opening/closing hours.